Office sofa

Pre-Sale Service

  1. Customer Consultation: Our professional sales staff answer all questions about the product for customers, including the product's performance, specifications, price, usage methods, etc., helping customers understand and choose the product that suits them best.

  2. Needs Analysis: By deeply understanding the specific needs of customers, we develop the product plan that best meets the customer's needs and provide professional advice and solutions.

  3. Product Demonstration: Through physical product display or product usage videos, customers can more intuitively and specifically understand the product's appearance, performance, and operation methods.

  4. Trial Service: We provide product trial services, allowing customers to personally experience the performance and effects of the product, so as to make more accurate purchasing decisions.

workstations

In Sale Service

  1. Order Processing: Receive and process customer orders, ensuring the orders are accurate and promptly executed.

  2. Product Delivery: Arrange product delivery and installation according to customer needs, ensuring that the product is delivered to the customer on time and safely.

  3. Installation and Debugging: Provide product installation and debugging services for customers, ensuring that the product can operate normally.

  4. Training Guidance: Provide training on product use and maintenance to help customers use and maintain the product better.

  5. Customer Relationship Management: Regularly communicate with customers, understand their needs and feedback, and improve customer satisfaction.

  6. Problem Solving: Provide timely answers to problems encountered by customers during the use of the product, and provide technical support.

Office sofa

After Sale Service

  1. After receiving a customer's after-sales email or phone call, respond within 30 minutes and provide a solution within 2 hours (for urgent after-sales, provide a solution within 1 hour).
  2. Provide free repair or replacement services for customers during the product warranty period.
  3. Provide answers and assistance for technical problems encountered by customers during the use of the product.
  4. Provide repair services for any faults or damages that occur to the product.
  5. Collect and handle customer feedback to improve the quality of products and services.
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